Sean has extensive MSP experience and a strong background in leading teams and service desks at scale. Having managed 40 engineers and over 600 clients, he brings a wealth of insight into delivering technical excellence to achieve business outcomes, while keeping clients happy.
At Inflection Point, Sean’s remit covers everything from supporting critical escalations to security oversight, presales, managing strategic accounts, solution design, recruitment, and process improvements. He thrives on shaping roadmaps, driving efficiency, and ensuring clients get the best from their IT.
Outside of work, he’s a petrol head with a love for Land Rovers and in a past life he was once a trained scaffolder (despite never putting up a single scaffold!).
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What Sean is reading, listening to, and learning from
Areas of expertise
SME Sector Solutions & Packages That Work Cloud Services Licensing MSP Industry - Specific Tools, Ways of Working, Team Structures Leadership
Certifications
ITIL Various M365 (Security, Azure...) Various AI M365
Tools I rely on
As you would expect, AI tooling, mostly Copilot and Claude To-Do Outlook/Teams Onenote
Quickfire
Get to know Sean
What do I enjoy about my job?
The variety, being involved and responsible for large parts of the business I get to join the dots between teams to ensure exceptional service.
What would I do if I wasn't in the MSP space?
something hands on, cars, building trades etc
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