IT Support in Cardiff

No. We're South West based with UK-wide reach, working from our office at Callow Park in Brinkworth, Wiltshire. Most support is remote with an average response under 30 minutes, and we travel to Cardiff for projects, hardware and planning work. We'd rather be straight with you than claim a local office.

Yes, and it's a common reason Cardiff businesses call us. Public sector and housing association procurement asks for evidence about your controls, and most of that evidence comes out of your IT setup. We put the controls in place, document them, and give you answers you can submit.

Yes. We put the technical controls in place and support you through certification. Worth checking separately whether any Welsh Government or Business Wales funding is currently open towards Cyber Essentials, since these programmes come and go. See cyber protection and compliance.

It's very common in Cardiff and it shapes how we set things up. When a large share of your workforce is on domestic broadband several days a week, security has to be built around identity and device rather than around the office network. We set it up that way from the start.

The CF10 city centre postcodes, CF24 around Ocean Park, CF23 at Cardiff Gate, CF14 to the north and CF3 to the east, plus Newport, Caerphilly, Barry, Penarth and the Vale.

Our average remote response is under 30 minutes, and monitoring means we pick up plenty of issues before you notice them. For work that needs someone on site we agree a visit with you rather than quoting a blanket arrival time, because honest scheduling beats a promise we might miss.

Pricing starts from £39 per user per month and scales with what you actually need. There's no per-ticket charge, so nobody in your team hesitates before asking for help. Send us your headcount and a rough picture of your systems and we'll come back with a costed proposal.

Less painful than most people expect. We document what you've got, take over in stages so nothing goes dark, work around your busy periods, and handle the conversation with your outgoing provider if you'd rather not have it. Most staff notice a new number to call and little else.

Yes, that's a large part of what we do. We become the IT department, and we explain decisions in plain English so nobody needs a technical background to sign them off.

Yes. Plenty of clients keep their own people and use us for out-of-hours cover, specialist projects and the strategic thinking, which stops one person carrying the whole business. That's what co-managed IT is built for.

Mainly 10 to 500 staff. Below that we can usually point you to something more proportionate, and above that we'd want a proper conversation about whether we're the right fit.

Yes. We put the technical controls in place and support you through certification. We hold ISO/IEC 27001:2022 through UKAS and Cyber Essentials Plus ourselves, so we know what an assessor wants to see. See cyber protection and compliance.

Yes, and it's one of the more common reasons businesses call us. We document your controls and give you answers you can submit, rather than a technical export you have to translate first.

We monitor around the clock, and out-of-hours support is available where your business needs it. If you run shifts, weekends or overnight operations, tell us and we'll build cover that matches rather than selling you a nine-to-five service with an emergency number.

A short discovery call. We learn how your business runs and where technology gets in the way, then tell you plainly what we'd change. No obligation and no cost to that conversation.