IT Support in Northampton

No. We're South West based with UK-wide reach, and we'd rather be straight about it. Most support is remote with an average response under 30 minutes, and we travel for projects and hardware work.

Yes, and in Northampton it's usually the first thing worth sorting out. Monitoring runs around the clock as standard, and we build out-of-hours cover around your actual operating pattern rather than selling a weekday service with an emergency number bolted on.

Yes. Radio and Wi-Fi coverage over high racking, handheld scanners, label printers, yard cameras and gatehouse systems are a different discipline from desktop support. We survey the building rather than assuming an office design will carry.

We won't claim to be the vendor, but we'll learn how yours behaves and support the infrastructure it depends on rather than handing you back to the supplier every time. Tell us what you run and we'll be honest about how well we know it.

NN1 to NN5 across the town and its estates, plus the wider county including Daventry, Towcester, Wellingborough, Kettering, Rushden, Corby and out to Silverstone.

Our average remote response is under 30 minutes, and monitoring means we pick up plenty of issues before you notice them. For work that needs someone on site we agree a visit with you rather than quoting a blanket arrival time, because honest scheduling beats a promise we might miss.

Pricing starts from £39 per user per month and scales with what you actually need. There's no per-ticket charge, so nobody in your team hesitates before asking for help. Send us your headcount and a rough picture of your systems and we'll come back with a costed proposal.

Less painful than most people expect. We document what you've got, take over in stages so nothing goes dark, work around your busy periods, and handle the conversation with your outgoing provider if you'd rather not have it. Most staff notice a new number to call and little else.

Yes, that's a large part of what we do. We become the IT department, and we explain decisions in plain English so nobody needs a technical background to sign them off.

Yes. Plenty of clients keep their own people and use us for out-of-hours cover, specialist projects and the strategic thinking, which stops one person carrying the whole business. That's what co-managed IT is built for.

Mainly 10 to 500 staff. Below that we can usually point you to something more proportionate, and above that we'd want a proper conversation about whether we're the right fit.

Yes. We put the technical controls in place and support you through certification. We hold ISO/IEC 27001:2022 through UKAS and Cyber Essentials ourselves, so we know what an assessor wants to see. See cyber protection and compliance.

Yes, and it's one of the more common reasons businesses call us. We document your controls and give you answers you can submit, rather than a technical export you have to translate first.

We monitor around the clock, and out-of-hours support is available where your business needs it. If you run shifts, weekends or overnight operations, tell us and we'll build cover that matches rather than selling you a nine-to-five service with an emergency number.

A short discovery call. We learn how your business runs and where technology gets in the way, then tell you plainly what we'd change. No obligation and no cost to that conversation.