IT Support in Worcester

Not in Worcester itself. Our office is at Callow Park in Brinkworth, Wiltshire, and we're South West based with UK-wide reach. Most support is remote because it's faster, and we travel for projects and hardware work. We'd rather be straight with you about that.

Yes. Production systems, machine data and industrial networks need proper segmentation from your office network and different handling from desktop IT. We'd rather learn your setup than tell you it's out of scope.

Yes, and it's a genuine operational problem rather than a minor one. We set up onboarding and offboarding so large seasonal intakes can be given the access they need quickly and have it removed cleanly afterwards, which is where most businesses get exposed. Our business process automation work often starts here.

WR1 to WR5 across the city, plus the county from Droitwich and Malvern through Pershore and Evesham, and north to Kidderminster, Bromsgrove and Redditch.

Yes. We put the underlying technical controls in place and support you through certification. Awareness is high in Worcestershire, partly because IASME, which runs the scheme for the NCSC, is based in Malvern. See cyber protection and compliance.

Our average remote response is under 30 minutes, and monitoring means we pick up plenty of issues before you notice them. For work that needs someone on site we agree a visit with you rather than quoting a blanket arrival time, because honest scheduling beats a promise we might miss.

Pricing starts from £39 per user per month and scales with what you actually need. There's no per-ticket charge, so nobody in your team hesitates before asking for help. Send us your headcount and a rough picture of your systems and we'll come back with a costed proposal.

Less painful than most people expect. We document what you've got, take over in stages so nothing goes dark, work around your busy periods, and handle the conversation with your outgoing provider if you'd rather not have it. Most staff notice a new number to call and little else.

Yes, that's a large part of what we do. We become the IT department, and we explain decisions in plain English so nobody needs a technical background to sign them off.

Yes. Plenty of clients keep their own people and use us for out-of-hours cover, specialist projects and the strategic thinking, which stops one person carrying the whole business. That's what co-managed IT is built for.

Mainly 10 to 500 staff. Below that we can usually point you to something more proportionate, and above that we'd want a proper conversation about whether we're the right fit.

Yes. We put the technical controls in place and support you through certification. We hold ISO/IEC 27001:2022 through UKAS and Cyber Essentials Plus ourselves, so we know what an assessor wants to see. See cyber protection and compliance.

Yes, and it's one of the more common reasons businesses call us. We document your controls and give you answers you can submit, rather than a technical export you have to translate first.

We monitor around the clock, and out-of-hours support is available where your business needs it. If you run shifts, weekends or overnight operations, tell us and we'll build cover that matches rather than selling you a nine-to-five service with an emergency number.

A short discovery call. We learn how your business runs and where technology gets in the way, then tell you plainly what we'd change. No obligation and no cost to that conversation.