IT Support in Cheltenham

Not in the town itself, and we'd rather be straight about that than claim otherwise. Our office is at Callow Park in Brinkworth, Wiltshire. Day-to-day support is mostly remote because it's quicker, and we come out when the work needs it.

Yes, and in Cheltenham it comes up constantly. Most of what a questionnaire or audit asks for comes out of your IT setup, so we document what's in place and give you answers you can send rather than a technical export you have to interpret. We hold ISO/IEC 27001:2022 through UKAS and Cyber Essentials Plus ourselves.

Cyber Essentials is a self-assessment against five technical controls. Cyber Essentials Plus covers the same controls but is independently audited, with an assessor verifying them on your systems. Plus carries considerably more weight with customers, and it's the one we hold.

GL50 to GL53 across the town, plus the wider county and the Cotswolds, from Gloucester and Tewkesbury out to Cirencester, Evesham, Malvern and Stroud.

Yes, and Cheltenham has more of this than most towns its size. Onboarding and offboarding large numbers of seasonal or temporary staff quickly, without leaving accounts and access lying around afterwards, is a specific job and we set it up properly.

Our average remote response is under 30 minutes, and monitoring means we pick up plenty of issues before you notice them. For work that needs someone on site we agree a visit with you rather than quoting a blanket arrival time, because honest scheduling beats a promise we might miss.

Pricing starts from £39 per user per month and scales with what you actually need. There's no per-ticket charge, so nobody in your team hesitates before asking for help. Send us your headcount and a rough picture of your systems and we'll come back with a costed proposal.

Less painful than most people expect. We document what you've got, take over in stages so nothing goes dark, work around your busy periods, and handle the conversation with your outgoing provider if you'd rather not have it. Most staff notice a new number to call and little else.

Yes, that's a large part of what we do. We become the IT department, and we explain decisions in plain English so nobody needs a technical background to sign them off.

Yes. Plenty of clients keep their own people and use us for out-of-hours cover, specialist projects and the strategic thinking, which stops one person carrying the whole business. That's what co-managed IT is built for.

Mainly 10 to 500 staff. Below that we can usually point you to something more proportionate, and above that we'd want a proper conversation about whether we're the right fit.

Yes. We put the technical controls in place and support you through certification. We hold ISO/IEC 27001:2022 through UKAS and Cyber Essentials Plus ourselves, so we know what an assessor wants to see. See cyber protection and compliance.

Yes, and it's one of the more common reasons businesses call us. We document your controls and give you answers you can submit, rather than a technical export you have to translate first.

We monitor around the clock, and out-of-hours support is available where your business needs it. If you run shifts, weekends or overnight operations, tell us and we'll build cover that matches rather than selling you a nine-to-five service with an emergency number.

A short discovery call. We learn how your business runs and where technology gets in the way, then tell you plainly what we'd change. No obligation and no cost to that conversation.