IT Support in London

No, and we think it's better to say so. We're South West based with UK-wide reach. Most support is remote with an average response under 30 minutes, which in London is usually faster than anyone travelling across the city, and we come in for projects, onboarding and planning.

Yes. We're not compliance consultants, but a large part of what the rules require is evidence about your systems and your third parties, and that comes from your IT setup. We document controls, help you map technology dependencies and give you material you can put in front of a regulator. We hold ISO/IEC 27001:2022 through UKAS and Cyber Essentials Plus.

Yes, and it's routine work for us. Most of what these ask for comes out of your IT setup, so we keep documentation current and give you answers you can submit rather than raw technical output.

It changes the approach rather than limiting it. In flex space the landlord or operator usually owns the circuit, the comms room and sometimes the firewall, so we work out early what we control and what we don't, and we're clear with you about it instead of promising things we can't deliver.

All of it, with most of our work concentrated where SMEs actually are: the City, Midtown, Clerkenwell and Farringdon, Shoreditch, the West End, Southbank and Victoria, plus Hammersmith and Croydon.

Distance matters less than most people assume, because almost nothing is fixed by someone walking to your desk. What matters is monitoring that catches problems early, a helpdesk that answers, and clear escalation. For genuinely physical work we travel, and we plan it rather than improvising.

Our average remote response is under 30 minutes, and monitoring means we pick up plenty of issues before you notice them. For work that needs someone on site we agree a visit with you rather than quoting a blanket arrival time, because honest scheduling beats a promise we might miss.

Pricing starts from £39 per user per month and scales with what you actually need. There's no per-ticket charge, so nobody in your team hesitates before asking for help. Send us your headcount and a rough picture of your systems and we'll come back with a costed proposal.

Less painful than most people expect. We document what you've got, take over in stages so nothing goes dark, work around your busy periods, and handle the conversation with your outgoing provider if you'd rather not have it. Most staff notice a new number to call and little else.

Yes, that's a large part of what we do. We become the IT department, and we explain decisions in plain English so nobody needs a technical background to sign them off.

Yes. Plenty of clients keep their own people and use us for out-of-hours cover, specialist projects and the strategic thinking, which stops one person carrying the whole business. That's what co-managed IT is built for.

Mainly 10 to 500 staff. Below that we can usually point you to something more proportionate, and above that we'd want a proper conversation about whether we're the right fit.

Yes. We put the technical controls in place and support you through certification. We hold ISO/IEC 27001:2022 through UKAS and Cyber Essentials Plus ourselves, so we know what an assessor wants to see. See cyber protection and compliance.

Yes, and it's one of the more common reasons businesses call us. We document your controls and give you answers you can submit, rather than a technical export you have to translate first.

We monitor around the clock, and out-of-hours support is available where your business needs it. If you run shifts, weekends or overnight operations, tell us and we'll build cover that matches rather than selling you a nine-to-five service with an emergency number.

A short discovery call. We learn how your business runs and where technology gets in the way, then tell you plainly what we'd change. No obligation and no cost to that conversation.