IT for Charities
IT Support for Charities & Not-for-Profits
Your technology should free up time and money for the people you're here to help, not eat into either. We look after IT for charities and not-for-profits across the UK, keeping it secure and reliable while making your budget go further.
UNDERSTANDING THE SECTOR
We get what makes charity IT different
Charities carry all the same technology demands as any business, usually with a fraction of the budget and rarely anyone spare to own IT. Funders expect careful stewardship of every pound, so technology has to earn its place. Teams are often spread across sites, homes and community settings, and many handle sensitive information about vulnerable people that has to be protected properly. We work with all of that in mind, so the advice you get fits the way charities actually operate.
WHAT TO EXPECT
What should a charity expect from its IT provider?
The basics are the same as anywhere. Someone to keep laptops, email and files working, fix problems quickly, keep everything patched and secure, and set up new starters and volunteers without a fuss.
What should be different is how the money gets treated. A charity's IT budget competes directly with frontline work, so a good provider looks for the cheapest thing that solves the problem properly rather than the most complete thing they can sell you. That includes checking you're on the right not-for-profit licensing, because Microsoft and others give charities donated or heavily discounted software that plenty of organisations never claim.
The other difference is the data. If your work touches vulnerable people, your safeguarding policy runs straight into your technology, so your provider needs to understand how information gets stored, who can see it and what happens when someone leaves. And they should be able to explain all of it to a trustee board in plain English, because that's who signs it off.
So when you're comparing providers, ask what they've already done for other charities, and ask them to explain something technical without reaching for jargon. If they can't do the second one, your trustees will struggle with them too. We're working towards B Corp certification ourselves, which means we're measured against the same balance of purpose and profit that you are.
HOW WE HELP
Practical IT support that respects your budget
We become your IT team, or work alongside whoever looks after it now, taking on the day-to-day support so your people can get on with the mission. That covers the everyday things like setting up new starters and replacing tired kit, and the bigger projects that have been nagging for years. Where a commercial supplier might reach for the most expensive fix, we look for the one that solves the problem and protects your funds. See our managed IT services and IT helpdesk services.
MAKING BUDGETS GO FURTHER
Making your funding go further
Charity budgets are tight, so we help you spend wisely. We make sure you're on the right not-for-profit licensing for tools like Microsoft 365, where charities often qualify for donated or heavily discounted software, so you're not paying commercial rates you don't need to. And when the obvious fix is priced out of reach, we look for a smarter way round it rather than sending you the invoice.
SECURITY & SAFEGUARDING
Protecting the people and data you're trusted with
If your work involves vulnerable people, your safeguarding policy runs straight into your technology. We help you store and share sensitive information securely, meet your data protection duties under UK GDPR and put sensible protections in place against the cyber threats charities increasingly face. We hold ISO/IEC 27001:2022 and Cyber Essentials Plus ourselves, so the standards we help you reach are ones we already live by. See cyber protection and compliance.
CLIENT STORY
How Jamie's Farm turned IT from a worry into an asset
Jamie's Farm runs residential courses that help vulnerable children, across five farms in Bath, Hereford, Monmouth, Lewes and Waterloo. With no IT background in the team, they needed a partner who understood both the technology and the tight charity budget behind it. We took over their growing IT estate, smoothed out onboarding and day-to-day support across every site, and built a secure way to capture and store the images they rely on while meeting their safeguarding obligations. When a poor line at one farm would have cost £70,000 to fix with fibre, we installed Starlink for around £500.
Read the full Jamie's Farm case study.
“The strategic aspect of Inflection Point's service has been really important to us here at Jamie's Farm, and I did not even realise this when I went to market.”
PROOF YOU CAN TRUST
Credentials that matter to your trustees
We're working towards B Corp certification, which means holding ourselves to the same balance of purpose and profit that drives your organisation. We hold ISO/IEC 27001:2022 (UKAS) and Cyber Essentials Plus, and we're a Microsoft Solutions Partner. More than 200 UK businesses and charitable organisations trust us with their technology, backed by 24/7 monitoring and an average response time under 30 minutes in business hours.
HOW WE CAN HELP
Solutions charities rely on most
Most of our charity clients start with managed IT services, or co-managed IT if they already have someone in-house, add cyber protection and compliance to keep sensitive data safe, and lean on our IT helpdesk for everyday support. When bigger decisions come up, our IT consultancy helps you plan without the jargon.
WHERE WE WORK
Supporting charities across the UK
We're based in the South West and work with charities and not-for-profits right across the UK, from small teams of a few staff and a lot of volunteers to national organisations running services from several sites. Most support is delivered remotely, so the number of locations makes little difference to how quickly we can help, and we build in onsite time where it genuinely earns its place.
Some of the best ideas we bring you come from elsewhere. The connectivity fix that got a remote farm online started as a construction site problem, and the audit-readiness work we do for financial services firms is what makes evidencing your controls to a funder straightforward. See where we work across the UK, or browse all the sectors we support.
COMMON QUESTIONS
Frequently asked questions
What should a charity expect from its IT provider?
Reliable day-to-day support, security that protects the people and data you're trusted with, and someone who treats your budget as carefully as your funders do. That includes making sure you're claiming the not-for-profit software licensing you're entitled to, and explaining decisions in language a trustee board can sign off.
Do you offer discounted rates for charities?
We shape our service around your budget and make sure you're on the right not-for-profit software licensing, which often means donated or discounted products. We'll always look for the most cost-effective way to solve a problem.
What not-for-profit software discounts can we actually get?
It varies by vendor, but Microsoft grants eligible charities a number of donated 365 licences and heavily discounts the rest, and similar schemes exist elsewhere. Plenty of organisations we meet are paying commercial rates without realising, so it's one of the first things we check.
How much does charity IT support cost?
It's usually a monthly figure per user, sized to what your organisation needs rather than a fixed package. We'll be straight with you about what's essential and what can wait, and a short discovery call is the quickest way to get an accurate number at no cost.
Can you support multiple sites and remote teams?
Yes. Most support is delivered remotely, so the number of locations makes little difference, and we build in onsite time when it's genuinely needed.
Can you help with connectivity at a remote or rural site?
Yes, and we're happy to get creative about it. When a fibre line to one of Jamie's Farm's sites would have cost £70,000, we got them online with Starlink for around £500. Options like 4G, 5G and satellite broadband cover most places a standard line won't reach.
We work with vulnerable people. Can you help with safeguarding and data protection?
Yes. We help you store and share sensitive information securely and meet your duties under UK GDPR, and we can advise on the technology side of your safeguarding policies.
Can you help us report to funders or evidence our controls in a grant application?
Yes. Funders increasingly ask how you protect data and manage risk, and most of the answer comes out of your IT setup. We document what's in place so you can answer properly rather than guessing. We hold ISO/IEC 27001:2022 and Cyber Essentials Plus ourselves.
Can you help us reach Cyber Essentials?
Yes. We put the underlying controls in place and help you through the certification, which is worth having in its own right and is a requirement for some funders and contracts. See cyber protection and compliance.
We don't have anyone technical in-house. Is that a problem?
Not at all. Many of our charity clients have no IT background, so we handle the technical side and explain the choices in plain English.
We have one person who looks after IT alongside another role. Can you work with them?
That's a very common setup in the sector, and it's what co-managed IT is designed for. They keep the parts they enjoy and know best, and we take the out-of-hours cover, the specialist work and the pressure of being the only person who knows how everything fits together.
Can you support volunteers as well as staff?
Yes. Volunteers often need access to systems without the same setup as a full-time employee, so we help you give them what they need and remove it cleanly when they move on.
We already have an IT provider. How difficult is it to switch?
Less difficult than most businesses expect. We take over in stages so nothing goes dark, plan around your calendar, and handle the conversation with your outgoing provider if you'd rather not have it.
Do you work with charities outside the South West?
Yes. We're based in the South West and support organisations right across the UK. Most of what we do is remote, so your location makes little difference to the service you get.
How do we get started?
It starts with a short discovery call. We learn about your business, point you to the best first opportunity and suggest a practical next step, with no obligation.
Let's make your technology work harder for your mission
Whether you need someone to take IT off your hands or a partner to help you plan, it starts with a conversation about what your charity is trying to achieve. Book a free discovery call and we'll take it from there.