IT Support in Bath

No. We're based in the South West, at Callow Park in Brinkworth, Wiltshire. Bath is well inside the area we cover. Most support is remote, which is faster than waiting for anyone to arrive, and we come to Bath for projects, hardware work and planning sessions. We'd rather tell you that plainly than claim a local office we don't have.

Yes, and it's one of the more common conversations we have in Bath. We survey on site rather than designing from a floorplan, plan cable routes and access point positions around what the building and its consent status allow, and tell you upfront where something needs permission.

Usually, and we'd rather learn it than hand you back to the vendor. Tell us what you run and we'll be honest about how well we know it and what we'd do to get up to speed.

BA1, BA2 and BA3 across the city and the Somer Valley, plus the surrounding towns from Keynsham and Saltford through to Bradford-on-Avon, Trowbridge, Corsham and Frome.

That's a good fit for how we work. We'd rather build something that carries you to forty people than something that just about copes at twelve. Our IT consultancy and fractional CTO services exist for exactly that stage.

Our average remote response is under 30 minutes, and monitoring means we pick up plenty of issues before you notice them. For work that needs someone on site we agree a visit with you rather than quoting a blanket arrival time, because honest scheduling beats a promise we might miss.

Pricing starts from £39 per user per month and scales with what you actually need. There's no per-ticket charge, so nobody in your team hesitates before asking for help. Send us your headcount and a rough picture of your systems and we'll come back with a costed proposal.

Less painful than most people expect. We document what you've got, take over in stages so nothing goes dark, work around your busy periods, and handle the conversation with your outgoing provider if you'd rather not have it. Most staff notice a new number to call and little else.

Yes, that's a large part of what we do. We become the IT department, and we explain decisions in plain English so nobody needs a technical background to sign them off.

Yes. Plenty of clients keep their own people and use us for out-of-hours cover, specialist projects and the strategic thinking, which stops one person carrying the whole business. That's what co-managed IT is built for.

Mainly 10 to 500 staff. Below that we can usually point you to something more proportionate, and above that we'd want a proper conversation about whether we're the right fit.

Yes. We put the technical controls in place and support you through certification. We hold ISO/IEC 27001:2022 through UKAS and Cyber Essentials ourselves, so we know what an assessor wants to see. See cyber protection and compliance.

Yes, and it's one of the more common reasons businesses call us. We document your controls and give you answers you can submit, rather than a technical export you have to translate first.

We monitor around the clock, and out-of-hours support is available where your business needs it. If you run shifts, weekends or overnight operations, tell us and we'll build cover that matches rather than selling you a nine-to-five service with an emergency number.

A short discovery call. We learn how your business runs and where technology gets in the way, then tell you plainly what we'd change. No obligation and no cost to that conversation.