IT Support in Reading

No. We're South West based with UK-wide reach, and we'd rather tell you that than claim otherwise. Most support is remote with an average response under 30 minutes, and we travel for projects, hardware and planning work.

Yes. Most of the Thames Valley's business estate sits outside Reading Borough, so we define our coverage by where businesses actually are. Thames Valley Park, Winnersh Triangle, Theale, Shinfield and Green Park are all within our area.

Yes, because 10 to 500 staff is the range we're built for rather than the bottom of our market. That's a real distinction in this town, where a lot of providers are structured around much larger clients.

Yes. Requirements flow down from the primes, and most of the evidence comes from your IT setup. We put controls in place, document them and give you answers you can submit. If your contract needs security-cleared personnel, tell us early and we'll be honest about what we can cover.

RG1 to RG7, RG30, RG31, RG40 and RG41 across the town and its business parks, plus Bracknell, Newbury, Maidenhead, Henley, Basingstoke and the wider Thames Valley.

Our average remote response is under 30 minutes, and monitoring means we pick up plenty of issues before you notice them. For work that needs someone on site we agree a visit with you rather than quoting a blanket arrival time, because honest scheduling beats a promise we might miss.

Pricing starts from £39 per user per month and scales with what you actually need. There's no per-ticket charge, so nobody in your team hesitates before asking for help. Send us your headcount and a rough picture of your systems and we'll come back with a costed proposal.

Less painful than most people expect. We document what you've got, take over in stages so nothing goes dark, work around your busy periods, and handle the conversation with your outgoing provider if you'd rather not have it. Most staff notice a new number to call and little else.

Yes, that's a large part of what we do. We become the IT department, and we explain decisions in plain English so nobody needs a technical background to sign them off.

Yes. Plenty of clients keep their own people and use us for out-of-hours cover, specialist projects and the strategic thinking, which stops one person carrying the whole business. That's what co-managed IT is built for.

Mainly 10 to 500 staff. Below that we can usually point you to something more proportionate, and above that we'd want a proper conversation about whether we're the right fit.

Yes. We put the technical controls in place and support you through certification. We hold ISO/IEC 27001:2022 through UKAS and Cyber Essentials Plus ourselves, so we know what an assessor wants to see. See cyber protection and compliance.

Yes, and it's one of the more common reasons businesses call us. We document your controls and give you answers you can submit, rather than a technical export you have to translate first.

We monitor around the clock, and out-of-hours support is available where your business needs it. If you run shifts, weekends or overnight operations, tell us and we'll build cover that matches rather than selling you a nine-to-five service with an emergency number.

A short discovery call. We learn how your business runs and where technology gets in the way, then tell you plainly what we'd change. No obligation and no cost to that conversation.