IT Support in Bristol

Not in the city itself, and we'd rather be straight about that than claim otherwise. Our office is at Callow Park in Brinkworth, Wiltshire. Day-to-day support is mostly remote because that's quicker, and we come to you when the work needs it.

Yes. With Defence Equipment and Support at Abbey Wood, a lot of north Bristol firms carry contractual cyber requirements from prime contractors. We help you meet the technical controls and produce the evidence, and we hold ISO/IEC 27001:2022 through UKAS and Cyber Essentials ourselves. If your contract requires cleared personnel, tell us early so we can be straight with you about what we can and can't cover.

It's a common one. Solid stone walls wreck Wi-Fi plans drawn on a floorplan, and cable routing or ceiling-mounted access points can need listed building consent. We survey properly rather than guessing, and we've designed around plenty of Georgian townhouses in BS8.

All of them, plus the surrounding area. In practice we work across BS1 to BS16, BS30 to BS37 and out to BS11 and BS35 at Avonmouth and Severnside. If you're on the edge of that, ask.

Yes, and it's the core of most of what we do. We're a Microsoft Solutions Partner, and a lot of our Bristol work is making sure firms get full value from licences they already pay for rather than buying more.

Our average remote response is under 30 minutes, and monitoring means we pick up plenty of issues before you notice them. For work that needs someone on site we agree a visit with you rather than quoting a blanket arrival time, because honest scheduling beats a promise we might miss.

Pricing starts from £39 per user per month and scales with what you actually need. There's no per-ticket charge, so nobody in your team hesitates before asking for help. Send us your headcount and a rough picture of your systems and we'll come back with a costed proposal.

Less painful than most people expect. We document what you've got, take over in stages so nothing goes dark, work around your busy periods, and handle the conversation with your outgoing provider if you'd rather not have it. Most staff notice a new number to call and little else.

Yes, that's a large part of what we do. We become the IT department, and we explain decisions in plain English so nobody needs a technical background to sign them off.

Yes. Plenty of clients keep their own people and use us for out-of-hours cover, specialist projects and the strategic thinking, which stops one person carrying the whole business. That's what co-managed IT is built for.

Mainly 10 to 500 staff. Below that we can usually point you to something more proportionate, and above that we'd want a proper conversation about whether we're the right fit.

Yes. We put the technical controls in place and support you through certification. We hold ISO/IEC 27001:2022 through UKAS and Cyber Essentials ourselves, so we know what an assessor wants to see. See cyber protection and compliance.

Yes, and it's one of the more common reasons businesses call us. We document your controls and give you answers you can submit, rather than a technical export you have to translate first.

We monitor around the clock, and out-of-hours support is available where your business needs it. If you run shifts, weekends or overnight operations, tell us and we'll build cover that matches rather than selling you a nine-to-five service with an emergency number.

A short discovery call. We learn how your business runs and where technology gets in the way, then tell you plainly what we'd change. No obligation and no cost to that conversation.

Ask three questions most providers would rather you didn't. Who actually answers the phone — some Bristol firms are a local sales presence with the support desk somewhere else entirely. What happens when they get it wrong — a real answer names a response time and says what you get if it's missed. And can you speak to a client of your size, in your sector, rather than to their biggest logo.

Then check the certifications are current rather than claimed. Cyber Essentials Plus and ISO 27001 are both auditable, so ask for the certificate number and the expiry date.

We're not in Bristol itself, as above. If having your IT company within walking distance matters more to you than how quickly they pick up, that's a fair reason to choose someone else.