Introducing Our New Team Members: Sean and Thomas at Inflection Point

At Inflection Point, we’re excited to welcome two new faces to our team who are already making an impact: Sean, our new Head of Technical Services, and Thomas, our new Service Desk Apprentice.

In this blog, we’ll delve into their backgrounds, their roles within our service team, and the fresh perspectives they bring to our commitment to exceptional IT support.

With their diverse experiences and enthusiasm for continuous improvement, Sean and Thomas are poised to enhance our service offerings and help our clients achieve their IT goals.

Meet Sean: Head of Technical Services

A Decade of Experience in MSP

Sean brings over ten years of experience in the managed services sector to his new role. Starting his career as a technical engineer, he progressed through various positions, including project engineer and managing multiple service desks. His extensive experience within MSP environments equips him with a unique understanding of client needs.

A Vision for Continuous Improvement

In his role as Head of Technical Services, Sean is dedicated to driving continuous improvement and efficiency within the technical teams. He emphasises the importance of developing engineers’ skills and expanding Inflection Point’s service offerings to better serve our clients. “My main focus is continuous improvement. I want to enhance efficiencies within our teams and develop our engineers’ technical skill sets. Expanding our service offerings is also a key priority,” Sean states. “I believe that by investing in our people and processes, we can deliver even better support to our customers.”

Balancing Work and Family Life

Outside of work, Sean enjoys spending quality time with his three-year-old son and their energetic Jack Russell.

Meet Thomas: Service Desk Team Member

From Fitness to IT

Thomas joins Inflection Point with an impressive 20-year career in the fitness industry, where he ran his own personal training and nutrition business alongside a boot camp. He also designed websites and provided hosting, marketing, and SEO services for clients over the last 15 years. His passion for IT blossomed during the pandemic, leading him to complete CompTIA A+, Network+, and Security+ courses over a two-year period, with a keen interest in pursuing a career in penetration testing.

Eager to Learn and Grow

Thomas was drawn to Inflection Point after years of admiration for Managing Director Iain and the company’s growth. “After completing the CompTIA courses, it wasn’t very easy to get into a position with practical experience. The opportunity came up to start at Inflection Point to kickstart my IT career and use the fundamentals day in, day out,” he explains. “While learning IT theoretically is good, nothing is as usable as practical; as the saying goes, an ounce of practical beats a tonne of theory.” In his role as Service Desk Apprentice, he looks forward to learning how software and hardware work together in real-world situations and gaining insight from the end-user perspective.

Family and Fitness

In his free time, Thomas prioritises spending time with his wife and son, his number one focus. He also enjoys fitness, sports, learning about technology, and exploring nature through walks.

Conclusion

At Inflection Point, we’re dedicated to fostering a culture of continuous improvement, ensuring we provide our clients with the best possible service.

With Sean and Thomas on board, we’re excited to enhance our service offerings and support our customers’ evolving needs. Their diverse backgrounds and shared commitment to learning and growth perfectly align with our mission to deliver exceptional IT support.

As Sean drives efficiency and skill development within our technical teams, Thomas’ eagerness to learn and adapt will help us respond effectively to real-world challenges faced by our clients.

Together, we’re striving to not only meet but exceed expectations.

If you have any questions or want to learn more about how our growing team can assist your business, please reach out. Together, we’re here to help you thrive!