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Two AI agents worth building for your business, and the rules to set first
Artificial Intelligence 21 August 2026 3 min read

Two AI agents worth building for your business, and the rules to set first

An agent that triages your inbox and one that turns rough notes into a finished document are both worth an afternoon. Both need a decision from you before they touch company mail.

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In-house, outsourced, or co-managed: the right IT model for your UK SME in 2026 Co-Managed IT

In-house, outsourced, or co-managed: the right IT model for your UK SME in 2026

Most UK SMEs frame the IT decision as a binary: hire an in-house IT manager, or outsource the lot to an MSP. There is a third model that fits more businesses than either, and most internal IT decision-makers don't know it has a name: co-managed IT. Your internal IT person (or 2-3 person team) keeps the parts of the job they're best at (user support, business knowledge, vendor relationships) and an outsourced partner takes the parts they can't realistically do solo (24/7 cover, deep cyber-security operations, specialist projects, after-hours escalation). Below: the honest maths for all three models for a 20-100 user UK SME, when each one wins, and what a working co-managed split looks like in practice.

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Iain Godding

17 Jun 2026

The UK SME ransomware playbook 2026 Cyber Security

The UK SME ransomware playbook 2026

If a UK SME gets hit by ransomware tomorrow, the difference between a 2-day disruption and going out of business is a written playbook, run before the incident, by people who know what to do. Most SMEs don't have one. This post is the implementer's view: what to do in the first 60 minutes (detect, contain, preserve evidence), the first 24 hours (notify, scope, communicate, recovery start), and the first 30 days (full recovery, post-incident review, insurance and regulatory steps). Plus the honest position on the question every owner will ask within an hour of the first encrypted file: do you pay?

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Iain Godding

16 Jun 2026

Cyber Essentials Plus 2026: a UK SME implementer's guide Cyber Security

Cyber Essentials Plus 2026: a UK SME implementer's guide

Cyber Essentials Plus is now the price of doing business with the UK public sector, most professional-services tenders, and an increasing share of B2B insurance applications. Cyber Essentials is a self-assessment. Cyber Essentials Plus is an external audit, and that's where most UK SMEs fail on first attempt. This post is the implementer's view: what CE+ actually costs in 2026 (between £1,000 and £8,000 to certify the first time, depending on the size of the remediation project that gets you there), how long it actually takes (8 to 16 weeks the first time, 2 to 4 weeks for the annual renewal), and the seven things assessors will hammer on. From a firm that holds CE+ and runs the certification annually for dozens of UK SME clients.

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Iain Godding

16 Jun 2026

5 Microsoft Copilot tips most UK SMEs aren't using, and the compliance question Microsoft's PM didn't have to answer Microsoft 365

5 Microsoft Copilot tips most UK SMEs aren't using, and the compliance question Microsoft's PM didn't have to answer

Mike Tholfsen, a senior Microsoft 365 PM, just published a tour of five Copilot Chat features most people miss: the model picker, Pages, the Researcher agent, Notebooks and the Prompt Gallery. All five are real productivity wins. None of them are obvious from the default Copilot screen. This is the implementer's view from someone who deploys Copilot for a living: how to use each, and the compliance, data-scoping and governance question that needs to be asked before the team comes to rely on them. Pairs with our post on the 5 Copilot agents most UK SMEs aren't using from yesterday.

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Iain Godding

13 Jun 2026

Microsoft Copilot Chat: 5 agents most UK SMEs aren't using, and the licensing and governance reality to fix first Microsoft 365

Microsoft Copilot Chat: 5 agents most UK SMEs aren't using, and the licensing and governance reality to fix first

Pragmatic Works AI Academy ran a useful tour through five underused agents in Microsoft Copilot Chat: SharePoint List, SharePoint Admin, SharePoint Page, Microsoft 365 Admin and Microsoft Forms Surveys. Worth knowing. But the more useful question for a UK SME paying £28+ per user per month for Copilot is: do you actually have the licence tier that unlocks these agents, who is allowed to invoke them, and what shows up in your audit log when they do? This post is the implementer's view, with the governance, licensing and Cyber Essentials Plus implications the source video doesn't have room for.

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Iain Godding

12 Jun 2026

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