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Artificial Intelligence 5 September 2026 3 min read

Your AI Best Practice Is Probably Out of Date | How We Keep Ours Current

Most of what teams learned about AI tools in the past year has been superseded, and some of the corrections are wrong too. We checked a popular list of 19 tips against the vendor documentation, and what the gap tells you about who should own AI tooling in your business.

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Practical advice and expert perspectives on technology challenges facing modern businesses.

CoPilot

Microsoft 365 Copilot's August 2026 Updates | The Features You Already Pay For

Microsoft shipped another month of Copilot updates. For most UK SMEs the bigger opportunity is the capability they already licence and have never switched on. Here is what changed, what the roundups get wrong, and what to fix first.

Iain Godding 4 Sept 2026

Artificial Intelligence

Two AI agents worth building for your business, and the rules to set first

An agent that triages your inbox and one that turns rough notes into a finished document are both worth an afternoon. Both need a decision from you before they touch company mail.

Iain Godding 21 Aug 2026

Cyber Security

Microsoft Is Retiring SMS Codes for Microsoft 365 | What UK Businesses Must Do Before February 2027

Microsoft retires SMS and voice MFA codes on 1 February 2027, and starts prompting your staff to set up passkeys from 1 September 2026. Here are the four dates that matter, why "we all use the Authenticator app" is not a get-out, and what to do…

Iain Godding 10 Aug 2026

VOIP

Best VoIP Providers for Small Businesses in 2026

Openreach retires the PSTN on 31 January 2027. Here is an honest UK comparison of the main business VoIP providers, with published GBP pricing and what each one actually suits.

Iain Godding 6 Aug 2026

Artificial Intelligence

From MSP to MIP: The Managed IT Shift, in News in the Channel

Inflection Point is featured in issue 42 of News in the Channel. Iain Godding on why the managed service provider is becoming a managed intelligence provider, why the service desk will shrink, and what that changes if you are the one buying IT.

Rory Coleman-Smith 29 Jul 2026

Company Updates

Inflection Point Recognised at the Growth Collective

Inflection Point has been recognised at the latest Growth Collective event for a strong quarter of progress. A look at the last 90 days, and a thank you to Iain and the team.

Rory Coleman-Smith 23 Jul 2026

Company Updates

What Our Employee Engagement Survey Taught Us About Building a Great Place to Work

Our employee engagement survey returned overwhelmingly positive results — including 100% of respondents saying they're proud to work here. But the real value isn't the numbers, it's what we do next. Here's what we learned and where we're focusing.

Emma Carter 20 Jul 2026

Artificial Intelligence

Copilot Cowork Pricing: What It Really Costs, and How to Control It

Copilot Cowork is now generally available and bills per use in Copilot Credits, on top of your Microsoft 365 Copilot licence. What it costs, why the bill is hard to predict, and how to keep it under control.

Iain Godding 24 Jun 2026

Co-Managed IT

In-house, outsourced, or co-managed: the right IT model for your UK SME in 2026

Most UK SMEs frame the IT decision as a binary: hire an in-house IT manager, or outsource the lot to an MSP. There is a third model that fits more businesses than either, and most internal IT decision-makers don't know it has a name: co-managed IT…

Iain Godding 17 Jun 2026

Cyber Security

The UK SME ransomware playbook 2026

If a UK SME gets hit by ransomware tomorrow, the difference between a 2-day disruption and going out of business is a written playbook, run before the incident, by people who know what to do. Most SMEs don't have one. This post is the implementer's…

Iain Godding 16 Jun 2026

Cyber Security

Cyber Essentials Plus 2026: a UK SME implementer's guide

Cyber Essentials Plus is now the price of doing business with the UK public sector, most professional-services tenders, and an increasing share of B2B insurance applications. Cyber Essentials is a self-assessment. Cyber Essentials Plus is an…

Iain Godding 16 Jun 2026

Microsoft 365

5 Microsoft Copilot tips most UK SMEs aren't using, and the compliance question Microsoft's PM didn't have to answer

Mike Tholfsen, a senior Microsoft 365 PM, just published a tour of five Copilot Chat features most people miss: the model picker, Pages, the Researcher agent, Notebooks and the Prompt Gallery. All five are real productivity wins. None of them are…

Iain Godding 13 Jun 2026

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