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Inflection Point
Managed IT Services: Support Your Business with Managed Services
IT Managed Services 20 August 2020 4 min read Verified 6 May 2026

The Benefits of IT Managed Services

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Iain Godding

Owner / Founder / Managing Director

Table Of Contents Understanding the Benefits of IT Managed Services The benefits of IT Managed Services – data, security and business-on-demand Data storage and security Cyber Security Business On-Demand Companies large and small benefit The Benefits of IT Managed Services Understanding the Be

Table Of Contents

  • Understanding the Benefits of IT Managed Services
  • The benefits of IT Managed Services – data, security and business-on-demandData storage and security
  • Cyber Security
  • Business On-Demand
  • Companies large and small benefit

The Benefits of IT Managed Services

Understanding the Benefits of IT Managed Services

The benefits of IT Managed Services are far-reaching. The financial benefits are particularly attractive. They include; reduced IT costs, reduced staff costs, and a switch away from Capex to operational expenditure. But the benefits of IT Managed Services go far beyond financial. In one of our recent blogs titled The Growing Need Of Managed It Services Over The Next Decade, we have highlighted how IT managed services will become an integral part of every organisation in the coming times.

One of the services provided within a typical IT Managed Services arrangement is that your business is continually upgraded to the latest versions of the software applications that your business uses. In some instances, continuous upgrading and maintenance can be extended to hardware and devices. The result is business efficiencies and increased productivity.

The benefits of IT Managed Services – data, security and business-on-demand

The benefits of IT Managed Services also help to solve some key business challenges that many firms face today, these include;

Data storage and security

Very few businesses are excluded from the digital world in which we operate. Consequently, data goes far beyond just a few names and addresses of clients and prospects. It’s ubiquitous throughout businesses, large and small. Furthermore, it spans customer records, invoicing, payment processing, accounting and financial records, sales, marketing, staff… the list goes on.

The loss of data through technology failure or malicious cyber attacks can be catastrophic. It can render your business inoperable and damaged its reputation. IT Managed Services help protect your data through regular automated data backup and secure storage (e.g. cloud solutions). In addition, managed services can be put in place to keep your data up to date and compliant. This is particularly important in the post-GDPR era where data breaches can equate to €20 million or 4 percent of turnover (whichever is greater).

Cyber Security

According to a recent government report, almost half of UK firms have been subject to a cyber attack or breach. In our recent blog, titled Cyber Security for Business – 15 ways to protect your business we highlight some of the motives for cyber attacks. The risk to businesses, large and small, is real. As a result, the threat should be taken seriously with the deployment of appropriate safeguards, technology and training. You may also wish to consider some IT consultancy to obtain a broader assessment of your technology strategy. The benefits of IT Managed Services in relation to cyber security are hugely convincing and include; the protection of having the latest software and expert technicians proactively monitor your systems, network, email and website around the clock. They help to protect your business against malware, ransomware and any other kind of cyber attack.

Business On-Demand

You may not realize it, but most businesses are 24/7 businesses. While your operating hours may be say 9 am to 5 pm, increasingly your management and staff require access to files, email, and data outside of normal working hours. Working from home is now a regular part of working life for many of us. In addition, your website, whether it has an e-commerce element or not, also needs to be continually operational. The benefits of IT Managed Services include keeping your business always on-demand.

Companies large and small benefit

While there are managed service providers that offer off-the-shelf packaged solutions, our experience is that all firms are different. Therefore, a more bespoke and tailored approach is required. A flexible range of IT Managed Services often are the best solution in helping firms meet business requirements and objectives. We, at Inflection Point provide state of the art managed services across the UK for small and medium businesses.

Frequently Asked Questions

What's included in managed IT services?

Comprehensive managed services typically include: 24/7 monitoring of your systems; help desk support for users; security management (firewalls, endpoint protection, email security); backup and disaster recovery; cloud services management; regular maintenance and updates; strategic IT planning. Specific inclusions vary by provider and service tier, always get a clear list before committing.

How do managed services differ from having an IT department?

Managed services provide a team of specialists for a fraction of the cost of an internal IT department. You get access to network engineers, security specialists, cloud experts, and help desk technicians without paying individual salaries, benefits, training, and covering holidays and sick leave. The trade-off: they're not physically in your office daily, though good providers offer regular onsite visits.

Will managed services work for our specific software?

Most managed services providers support standard business applications (Microsoft 365, accounting software, CRM systems). For industry-specific or bespoke software, ask potential providers about their experience. Good providers either have relevant experience or can learn your systems during onboarding. Very specialised applications might need co-management between the MSP and a specialist vendor.

Can we keep some IT in-house and outsource the rest?

Yes, this co-managed approach is increasingly common. You might keep an internal IT person for day-to-day liaison and user support while outsourcing infrastructure management, security, and strategic planning. This gives you the best of both worlds: local presence plus specialist expertise. Discuss your preferred model with potential providers.

How do we measure whether managed services are working?

Key metrics include: system uptime (should exceed 99.5%); help desk response and resolution times; number of security incidents; user satisfaction; IT costs vs. budget; progress on strategic IT initiatives. Good providers supply regular reports on these metrics. Also consider qualitative factors: is IT less of a headache for management? Are staff complaining less?

Sources

  1. Grand View Research. UK Managed Services Market Size & Share Report, 2025-2033
  2. AAG IT Support. The Latest Managed Services Statistics
  3. UK Government. Cyber Security Breaches Survey 2025
  4. AAG IT Support. The Latest Cloud Computing Statistics

Written by

Iain Godding

Owner / Founder / Managing Director

Iain has over 25 years’ experience delivering large-scale technology programmes across public and private sectors. As our MD he brings this enterprise-grade IT expertise to SMEs in the South West in a way that’s accessible, scalable, and commercially valuable. A champion of innovation, he’s at the forefront of applying AI and automation to help clients streamline operations, improve decision-making, and unlock new value. Iain has built a culture that prioritises innovation, service excellence, and long-term client partnerships, helping businesses of all sizes achieve more with technology. Outside work, Iain advises growing businesses as a board member and non-executive director.

View all posts by Iain
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