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Solutions
Managed IT Services
Technology should power your ambition, not drain your energy. We keep your IT running and secure, then we keep making it better, so your people can focus on the work that grows the business.
200+
UK businesses trust us
<30 min
average response time
24/7
systems monitored
ISO 27001
certified
THE DIFFERENCE PROACTIVE MANAGED IT MAKES
Your IT should move you forward, not hold you back
When your systems only get attention after something breaks, every week starts with a backlog. Staff lose hours to problems that should never have reached them and the bigger decisions about where technology takes the business keep getting pushed to “when things calm down”.
We work the other way round. We watch your systems around the clock, resolve issues before most people notice them and sit down with you regularly to plan what comes next. You get IT that’s stable today and ready for where you want to be in three years.
That’s what we mean by strategic partner. We learn your business, then help you grow it.
WHAT MANAGED IT MEANS
What are managed IT services?
Managed IT services means handing the day-to-day running of your technology to a specialist provider, known as a managed service provider or MSP, for a predictable monthly fee. Instead of calling someone only when something breaks, you get a team that looks after your systems continuously.
The difference from traditional IT support is proactive versus reactive. Reactive support waits for a problem, then fixes it. A managed service watches your systems around the clock, keeps them updated and secure, and heads off issues before they interrupt anyone. On top of that, you get strategic input on where your technology should go next.
In practice, we become your IT department, or work alongside the one you already have, taking responsibility for support, security and planning so you can focus on the business.
WHAT'S INCLUDED
Everything you need, managed as one service
Most businesses we meet are juggling several suppliers and still falling through the gaps. We bring it all under one roof with one team accountable for the lot.
Everyday IT support
Keeping your people productive
Proactive monitoring and support
We monitor your systems 24/7 and resolve most issues before they interrupt anyone. When your team does need us, they reach a real engineer fast, with an average response time under 30 minutes. Every request is owned until it's properly fixed.
IT helpdesk
A single place for your team to get unstuck, where real engineers fix everyday issues fast rather than leaving them in a queue.
Device management
Every laptop and phone set up, secured and kept current, whether your team is in the office or working remotely.
Specialist software support
Your industry tools matter as much as your email. We take the time to learn the specialist software you depend on, whether that’s estimating, case management or design, so support can solve your problems instead of passing you back to the vendor.
Security & continuity
Keeping you protected
Cybersecurity built in
Cybersecurity is never a bolt-on with us. We protect your devices and data to recognised standards, and we hold ISO/IEC 27001:2022 and Cyber Essentials Plus ourselves, so you have answers ready when clients ask the hard questions during infosec onboarding.
Backup and disaster recovery
Your data backed up automatically and tested regularly, so you can recover quickly if hardware fails or an attack gets through.
Patch management
We keep your software and systems up to date with the latest security patches, closing the gaps attackers rely on before they can be used.
Cloud & connectivity
The modern workplace
Microsoft 365 management
We manage your full Microsoft 365 environment, from licences to security settings, so you get real value from what you already pay for, and nothing is left misconfigured.
Cloud infrastructure
As more of your business moves to the cloud, we design and manage the infrastructure behind it and handle the migration when you move. Your files and systems stay fast, available and secure wherever your people work.
Connectivity and telecoms
Reliable internet and phones are the foundation everything else sits on. We set up and manage connectivity across all your sites so the business stays joined up.
Strategy & projects
Moving you forward
Strategic IT planning
We join your planning conversations, advise the board on the decisions that carry cost and risk, and build a roadmap that fits where you’re heading. Many of our clients treat us as their outsourced IT director.
IT consultancy
Strategic advice when a bigger decision comes up, from a system change to a growth plan.
IT procurement and installation
We handle the buying and the building. We source the right hardware and software, then take care of the install, whether that’s a single laptop or a full office network.
CHALLENGES WE HELP SOLVE
Common IT challenges we help solve
Most businesses come to us with the same handful of frustrations. IT spread across several suppliers, with no one taking responsibility when something falls through the gap. Downtime that eats into the working week. A worry that security’s not what clients now expect. Kit that’s ageing and a plan that never quite gets made.
Growth adds to the list. Systems that were fine at twenty people start to strain at eighty. New offices, new staff and new software arrive faster than anyone can join them up. We bring the whole picture under one team, fix what’s holding you back and put a plan in place for what comes next.
SIGNS IT IS TIME
When should you consider managed IT services?
Most businesses don't go looking for a managed service provider until IT starts getting in the way. A few signs it's time:
If that sounds familiar, moving to a managed service is usually the point where technology stops being a drain and starts supporting growth.
- Your business is growing and technology is struggling to keep pace
- Downtime and recurring IT issues are becoming normal
- Cyber security is a growing worry
- Your internal IT person is stretched too thin
- You’re planning a cloud migration or opening a new location
- Clients or regulators are asking harder security and compliance questions
- You’re spending more time managing IT than running the business
THE COMMERCIAL CASE
Why businesses choose managed IT services
Outsourcing IT to a managed provider is usually a commercial decision as much as a technical one. For one predictable monthly cost, you get less downtime, stronger security and a whole team of specialists, rather than depending on one person or fixing things as they break.
You also get strategic input, business continuity if something goes wrong, and support that scales as you grow. It tends to work out cheaper than the true cost of downtime and reactive fixes, and far cheaper than building the same expertise in-house.
When businesses move to us, it’s often because their previous provider had become slow to respond, purely reactive, hard to reach or short on strategic guidance. We built our service to be the opposite, and switching is more straightforward than most people expect.
The technical side is the easy part. Clients tell us the difference is how we work. People come first, yours and ours, because IT is only ever as good as the humans behind it. We treat your goals as our goals rather than a queue of tickets to clear, and you’ll always get a straight answer from us, even when it’s not the easy one. Get that right and the outcome takes care of itself, which is why we grow mostly through referral.
Predictable monthly cost
One fixed fee, easy to budget — no surprise bills when things break.
Less downtime
Proactive monitoring heads off issues before they interrupt the working week.
A whole team, not one person
Specialist cover across support, security and strategy, with no single point of failure.
Scales as you grow
Your service flexes with new staff, sites and systems — without starting over.
HOW IT WORKS
How our managed IT service works
Switching IT provider sounds daunting, so we make it deliberately smooth. Here’s how getting started works.
1
Consultation
We learn how your business runs, what you use and where the current setup is letting you down.
2
IT audit and discovery
We document your systems, security and licences, so we know exactly what we’re taking on before day one.
3
Transition and onboarding
We take over from your previous provider and get your team set up, planned to cause as little disruption as possible.
4
Ongoing monitoring and reviews
Your systems are monitored around the clock, and we meet regularly to review performance and plan what comes next.
BUILT TO SCALE
Managed IT services that grow with your business
One of the biggest worries when choosing a provider is outgrowing them. We’re built for the opposite. As your business changes, your service changes with it, without starting again with someone new.
When you take on new staff, we get them set up before their first day. When you open an office, adopt more cloud services or expand Microsoft 365, we plan it so nothing disrupts the team. When hybrid working or tighter security become priorities, we adjust the setup to match. You grow, and your IT keeps pace.
CLIENT STORY
How Snape Group turned IT from a worry into an advantage
Snape Group is a construction firm with a 50-year history and offices across the region, from Birmingham down to North Somerset and across to Oxford. After a decade with an IT supplier that had gone quiet, Managing Director Darryl Hawkins wanted more than someone to keep the lights on.
He invited our MD, Iain Godding, to lead a review of the business. Three years on, we support every company in the group and sit on the steering group that advises the board.
Day to day, our helpdesk supports staff across every site, we manage their Microsoft 365 and cloud infrastructure, and we look after procurement and installations. Because we took the time to learn the specialist estimating software the sector relies on, support fits the way they work. And when Darryl wants to talk something through in person, our advisers come out to the premises.
“It was never about price. It was the responsiveness, enthusiasm and proactiveness that were the drivers of our change. Such is my trust in Iain that I sometimes use him as a sounding board for non-IT business issues too.”
- An initial review to understand the full requirement
- Day-to-day technical support across multiple sites
- Microsoft 365 management
- Infrastructure planning, networking and installation for a new office fit-out
- Cloud services
- Specialist construction software support
IN THEIR WORDS
What clients say
PROOF YOU CAN TRUST
Credentials that do the talking
We hold the standards that matter, so you don't have to take our word for it. South West HQ, UK-wide reach.
ISO/IEC 27001:2022, certified by UKASCyber Essentials PlusMicrosoft Solutions Partner
200+
UK businesses trust us
<30 min
average response time
24/7
systems monitoring
THE BUSINESSES AND AREAS WE SUPPORT
The businesses and areas we support
We support businesses across legal, fintech, construction, renewables, charities and professional services, from teams of ten to companies of several hundred. Each sector comes with its own pressures, so we tailor the service to them, whether that’s the safeguarding and data rules a charity works under, the client security questionnaires a fintech has to pass, or the specialist estimating software a construction firm depends on.
We’re based in the South West and support businesses right across the UK. We handle most day-to-day work remotely, so help is quick wherever you are, and our advisers come to you onsite when a job or a planning conversation calls for it.
For more specialist needs we can bring in our cyber security, cloud and IT consultancy teams.
WORKING WITH YOUR TEAM
Co-managed IT services
Not every business wants to hand over IT completely. Many have an internal IT manager who’s stretched, or who needs support for the larger jobs. Co-managed IT lets us work alongside your team rather than replace it.
We can take on escalations and day-to-day tickets so your IT lead can focus on projects, provide cover during holidays and busy periods, deliver infrastructure and cyber security work, and bring specialist expertise when it’s needed. Your internal knowledge stays, and ours is there to lean on. Read more about our co-managed IT services.
EXPLORE MORE
Explore our other services
Cyber Protection & Compliance
Technology should power your ambition, not put it at risk. We protect your business from attack and give you the documented compliance your clients and regulators now expect, so you can grow with confidence.
Cloud Enablement
Technology should power your ambition, not sit in a server cupboard holding it back. We move your systems to the cloud and keep them running well afterwards, so your team can work from anywhere and add capacity without waiting on a hardware order.
IT Consultancy
Technology should power your ambition, not leave you guessing which investment to make next. We give you a clear, independent view of your technology, so every decision moves your business forward.
Co-Managed IT
Your internal IT team knows your business better than anyone, and you want to keep them. Co-managed IT gives them a specialist partner behind the scenes, so round-the-clock monitoring and the heavy security projects stop landing on one desk.
COMMON QUESTIONS
Frequently asked questions
What size of business do you work with?
We mainly support organisations from around 10 to 500 staff, across sectors including legal, fintech, construction, renewables, charities and professional services.
Do you replace our IT team or work alongside it?
Either. Many clients have no in-house IT and hand us everything. Others have an internal team and partner with us through our co-managed IT services when they need extra capacity, specialist expertise or strategic guidance.
How quickly will we get help when something goes wrong?
Our average response time is under 30 minutes, and your systems are monitored 24/7, so we often fix issues before you even report them.
Will you understand our industry software?
Yes. We take the time to learn the specialist tools you depend on, so support solves the real problem rather than passing you back to the vendor.
What does getting started look like?
It begins with a review of where you are now and where you want to go, exactly how our relationship with Snape Group started.
What are managed IT services?
Managed IT services means outsourcing the running of your technology to a specialist provider for a predictable monthly fee. We look after your systems day to day, keep them secure and monitored around the clock, and plan improvements with you, so you get a full IT function without building one in-house.
What is a managed service provider (MSP)?
A managed service provider, or MSP, is the company that delivers those services. As your MSP, we become your IT department, or work alongside an internal one, taking responsibility for support, security and strategy.
What is the difference between managed IT and break-fix support?
Break-fix support only steps in once something has already gone wrong, and you pay each time. Managed IT is proactive. We monitor and maintain your systems to stop problems happening, for one predictable fee, so you're not paying more the worse things get.
How much do managed IT services cost?
Pricing is usually a simple per-user monthly fee based on your team size and the level of support you need, so the cost is predictable and easy to budget. A short discovery call is the quickest way to get an accurate figure.
How quickly can you onboard a new customer?
It depends on the size and complexity of your setup, but most businesses are fully onboarded within a few weeks. We agree a clear timeline upfront and plan the transition to avoid disruption.
Can you replace our current IT provider?
Yes, and we do it regularly. We manage the handover from your existing provider and take care of the transition, so the switch is smooth and your team keeps working throughout.
Do you provide remote and onsite support?
Both. Most issues are resolved remotely in minutes, and we send an engineer onsite whenever a job needs someone in the room.
Do you provide cyber security services?
Yes. Security is built into our managed service, and we also offer dedicated cyber security and compliance support. We hold ISO 27001 and Cyber Essentials Plus ourselves.
How often do you review our IT environment?
Regularly, as part of the service. We hold scheduled reviews to check performance, spot recurring issues at the root and plan the technology roadmap around where your business is heading.
Let’s give your technology a purpose
Technology should power your ambition. If yours is draining your energy instead, a short conversation is the fastest way to see what's possible. We'll look at where you are now, show you what good looks like, and give you a clear view of your IT in 30 minutes, with no obligation.
Book your discovery call