The 6 Key Questions To Ask Your Oxford IT Support Provider Before Signing Any Contract Terms

In order to make an informed decision on which company to hire, it is imperative to ask the right questions. Whether you are looking for additional support for your in-house team or simply need IT help to grow your business, it is crucial to ask the right questions. It's a big decision that could prove costly if you get it wrong, so we're going to help you by providing six questions you should always ask.

What is IT Support in Oxford?

If you are wondering what IT support Oxford involves, it can be anything from working with a technician to install and configure computer systems to troubleshooting hardware and software problems, and helping to solve technical and application problems. This can be achieved either in person, over the telephone, or via remote session. A reliable and reputable IT company will have the scope and the experience to provide a range of services to support your business needs. This is regardless of how big or small they might be.

What do Managed IT Services in Oxford do?

It is important to note that IT managed services are wide and varied, but each service is intended to address your specific requirements. This means that it can cover anything from remote working to backup and recovery as well as web security, patch management. The aim is to provide your business with the support it requires to operate more effectively and efficiently.

What services does Inflection Point provide?

At Inflection Point, we provide a wide range of services, including Managed IT services, IT Support Services, Managed Services in Telecom, Cyber Security Services, Cloud Services, and Digital Innovation Services. There are many reasons why a business might require support and Inflection Point ensures that the services it provides are designed to fit the needs of every business.

6 Key Questions to ask your IT Support Oxford provider

Here are six questions to help you identify the best IT company and support for your business.

1 - What is the size of your team?

There is a great deal of importance in understanding the size of the team and whether it is able to support your needs on a sustained basis. It is very easy for an IT company to make it appear as though they are a much larger company than in fact they are. Thus, it is wise to make sure you know how big their team is before you start working with them.

2 - How will you handle any required data migration?

There is no guarantee that data migration will be included in the managed service package if you change to a managed service provider. In order to ensure that your data remains secure during the migration process, you should make sure that the company you choose can handle it in a professional and secure manner.

3 - Do you have SLAs to support your response times?

A Service Level Agreement is one of the most critical elements of IT support. The fact that there is a service level agreement in place will give you the confidence that you will receive excellent service when you have one in place. This means that the company you are going to choose will agree to resolve issues in a timely manner, and the more serious the issue is, the quicker it should be able to resolve it. Therefore, it is extremely important that you look over the SLAs with your providers and make sure you have the right agreements in place.

4 - Are you partnered with any other companies?

Generally speaking, it is very rare to find an IT company that can take care of all of the services they provide on their own, so they form partnerships with firms and providers to make sure that some of their services are taken care of by those companies. There may be a chance that, if it has partnerships with highly-regarded companies, you might be able to take advantage of these services, which you might not have been aware of previously. So, it is definitely worth asking this question.

5 - What don’t you cover or provide?

The fact that you know what your chosen provider offers and what they may be able to cover is valuable. However, it is also beneficial to know what they do not offer. If you fail to find this out then you could find yourself spending more money further down the line. To help avoid any unwanted costs at a later stage, it is imperative that you obtain complete clarity in order to know exactly what you must prepare for when you begin your project.

6 - How can you help my business thrive?

In order for this to be successful, your chosen provider must be able to help your business accomplish more and reach its goals. This will enable your business to grow, attract more clients, and be more successful. In order to scale up, you need to determine whether your provider can move with you as your business grows.

Need an MSP that answers all the 6 questions above?

If you are looking for an MSP that can easily answer all of the questions listed above, look no further than Inflection Point. With our expertise and experience, we offer a wide range of services that are sure to meet your needs. Get in touch with us and let us show you what we can do for you.