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  • Inflection Point MSP Ltd
    7 Unity Street,
    Bristol
    BS1 5HH

    IT Support in Bristol - How To Find A Reliable IT Support Provider?

    IT Support in Bristol

    How to Find the Right Managed IT Support Provider in Bristol

    When it comes to finding the right managed IT support, it pays to carry out your research. It’s vital that you choose a company that has the right reputation but also understand the needs of your business. With this in mind, how do you find IT support services in Bristol?

     

    Professional Referrals

    One of the best ways of finding managed IT support is from those who have experience of using a specific company. You cannot go wrong with referrals and as they say “word of mouth is the best form of advertising” and it is true. Professional referrals can be trusted because they have first-hand experience of using a company and seeing how they operated. They will be able to provide you with all the information you need about the company, helping you to make an informed decision.

     

    Research on an established service provider

    Research is key and now there is more information than ever before available online. Most IT support companies in Bristol will be on social media. Here you will be able to check out their posts, read comments and complaints and get a feel for what they offer. You can then research them online and find out whether they are reviewed and rated. All of this information will come together to give you a clear picture of what they offer and how they work.

     

    Check relevant experience

    Experience counts for a lot when it comes to managed IT support and you should not be afraid to determine what level of experience a company has. You should be able to find out who they have worked with in the past, who their existing clients are and what experience their team has on an individual basis. This can include certifications, accreditations and qualifications too. It can also help to find out how long they have been in the industry and what kind of knowledge they have in relation to your needs.

     

    Analyse their approach

    Learning all about their approach can tell you a lot about an IT company. Consider the way in which they approach your needs and how they learn about your business. They should work to identify what you need, how they will deliver and the solutions they will implement. You can also determine whether they take a proactive approach to dealing with problems as this is important in the fast-paced world of IT. Do they have the ability to identify problems within the business and can they help you improve? If you can answer yes to these questions then they might be the right fit.

     

    Discuss on the response time

    Should you face any IT problems, you need to know how quick they will act to put things right. Ask about how many current clients they assist and how many people are in the team. If they are understaffed then response times might be slow. Furthermore, also ask them about their response times because if they say they take a few days, you’ll want to remove that company from your list of potential matches.

     

    Check testimonials

    Don’t be afraid to ask the company for testimonials. If they are legitimate and take pride in what they do, they won’t have any problems providing you with testimonials. You should also try to speak with some of their clients to get a real feel for how they operate. Look at online reviews such as Google My Business or other review sites where genuine clients have left reviews on the company.

     

    Look for innovation

    If you want the complete service and a service that will set your business up for the future then it can help to find out whether they believe in innovation. They should be able to tell you about the latest industry trends and solutions and how they can help your business to get ahead of competitors. Also they should be adept at digital innovation and new ways of working.

     

    Compare Prices

    As with anything in business, you don’t want to pay more than you need to but you also want to make sure you are paying for the right level of service. Therefore, once you have created a shortlist of companies, you can then begin to compare their prices. Some might charge you per support ticket and others might charge a fixed rate, so it can help if you are able to determine what they charge and how that fits in with your budget.

    Whether you are looking for an IT service desk Bristol or you want managed IT support that handles all of your IT needs, it makes sense to carry out the right research. The more you know about a company, the more likely you are to make an informed decision.