Novia Global
How a growing financial services firm found a trusted IT partner after going independent

Novia Global operates an offshore investment platform for financial advisers. When they parted with their parent company in 2021, they needed to source new suppliers including support for their IT infrastructure.

Finding the right supplier

"Novia Financial had been a shareholder in Novia Global, and as part of our arrangement we sourced our IT support to them. However, following their acquisition by a private equity firm, the arrangement was terminated by mutual agreement. One of the consequences was that we needed to source our own suppliers, starting with IT."

"We performed this on a number of IT providers and were confident Inflection Point were the best choice. We felt a synergy between us: they were very can-do, not limited by items on a service contract, would be available to help with things we were not even talking about at this stage."

A trusted relationship

"As Head of IT, I have daily contact with the support team and speak at a management level weekly about longer-term planning. We get to know individual people on the helpdesk, which is great for building a close relationship."

"They are always responsive. From their side, they know they will always get an answer from me when needed, and from mine, I know they will always do what they say."

"When you get that sense of trust in a business relationship, it is amazing what else can be yielded. We have grown from 9 to 45 people and having good HR advice has been vital — recommended by Inflection Point."

"We have been impressed with every recommendation that Inflection Point have made. It is a positive reflection on them and the way they operate."

Tips on selecting an IT partner

"You have got to feel confident in them, to trust them. When looking for a provider, you need to find a company which will tailor the solution to you, rather than try to sell you things that you do not need."

"Inflection Point have been professional, and caring to work with. I feel like they are on our side and genuinely want what is best for Novia Global — that runs right through their team, from management to every helpdesk employee."