Is it Time to Outsource IT Support Services for Your Business?

The need for businesses to evolve digitally is ever-present. 

From an influx of employees who now prefer to, and do, work remotely to the continuous demand to have an online presence, digitalisation and the automation of work procedures are essential.   

Office managers today are typically strapped with the responsibility of managing employees, many of them remote, while ensuring the company meets other KPI-related goals. Piling IT duties on top can cause frustration, primarily because most office managers aren't familiar with IT tasks and processes - which is where outsourced IT support services come in. 

Finding an outsourced IT service and support company is the perfect way to take the IT burden off of office managers and place it with a team of people familiar with how an IT team should work.  

Want to find out more? Read on to discover the benefits of utilising an outsourced IT service and how to know when it's time for your business to take that step. 

The advantages of outsourced IT support  

Any company with any online presence, regardless of size, needs high-quality IT services. Because many businesses don't have the budget it takes to secure an in-house IT team, outsourcing is growing in popularity.  

But what is IT outsourcing?  

IT outsourcing is simply utilising outside service providers to deliver the necessary IT tasks and processes that help businesses thrive in a digital age.  

Infrastructure solutions, application services, and IT business processes are readily available through IT outsourcing, plus IT outsourcing can include additional services, such as SaaS and cloud enablement.  

With outsourcing, your business has the potential to see many benefits, from reducing costs to saving time concerning application launches.   

8 reasons to outsource your IT support services  

1. You want to reduce labour costs  

The process of hiring and training an IT staff is not only exhausting, but it's also expensive! Yes, temp agencies may be able to provide some relief, but it can be challenging to find reliable, short-term employees. Outsourcing your IT tasks can help you direct your HR attention to where it's most needed.   

2. You want to control your IT costs  

You're no longer working on a fixed-price model when you outsource your IT team. Instead of a constant expense, your IT costs become variable, which means they'll work with your changing budget. Essentially, outsourcing lets you pay for the services you need when you actually need them.  

3. You want to increase efficiency 

In-house IT services can significantly increase your time spent on research, development, and implementation.  

Additionally, outsourcing these developmental components can increase efficiency and overall time from conception to launch - and your customers will thank you for the inevitable decrease in price regarding products and services.   

4. You want a skilled IT team  

It can be tricky to hire an IT team when you're not experienced in IT. With IT outsourcing, you can be confident that your team is skilled, trained, and very well-qualified in the world of information technology.   

5. You want to implement new tech  

Due to the advanced experience of your outsourced IT team, you will have the resources to start new projects immediately. In-house projects can take months to kick off, primarily when it comes to hiring the right people. Outsourced teams, however, bring years of combined experience to every project, without vetting and wait time.   

6. You want to focus on your business  

Worrying about IT functions can take your focus away from your core business, which is where it belongs. Office managers have limited time and resources, and if your IT is going to be sustainable,  it's crucial to avoid the distractions of making complex IT decisions. For many business and office managers, outsourcing IT brings freedom.   

7. You want to level the playing field  

Many small companies cannot create a big enough budget for an in-house IT team, and outsourcing allows them to stay in line with the larger corporations that can. Outsourced IT presents access to big-time tech and unlimited expertise, making it possible to maintain a competitive edge.   

8. You want to reduce risk  

There's not a company on earth that doesn't want to reduce risks. Outsourcing IT teams allows your company to hand over some risk responsibility, as there are quite a few aspects that they'll handle for you, including market competition, government regulations, security, and compliance issues. The risk reduction aspect alone is a leading factor in outsourcing IT for many companies.   

4 signs it’s time to outsource your IT support services  

There are many signs that it's time to outsource your IT services. In fact, reading this article is a pretty good indicator that it's time for a change! Other key signs that it could be time to outsource your IT support include:

1. Your employees are performing multiple roles  

Small businesses often employ people to wear more than one hat. It helps with costs and keeps the workflow going. However, overworked employees are unhappy employees, and outsourcing can give your team the space it needs to focus on the jobs they were intended to perform.   

2. You’re failing to keep up with the demand  

Sales might be stacking up, which is fantastic for your business if you have the right teams and processes in place. IT concerns can take attention away from where it needs to be, which means orders go unfilled and consumer demands remain unmet.   

3. Your budgets are tight  

Hiring in-house teams work well for some companies, but for others, it makes for increased development time and a tight budget. Outsourcing can relieve the strain if you struggle to stay within your established budget.   

4. You struggling to find talent  

While there's no shortage of talent out there, it can be challenging to locate. Skipping the daunting hiring process by hiring a team of experienced, outsourced IT individuals can keep you from remaining in hiring purgatory.   

Take care of your business with Inflection Point  

The team at Inflection Point knows how essential IT services are to the structure, integrity, and success of your business. Our fully-managed IT support team will take care of your IT issues, so you don't have to!  

You can turn to our support services whenever you need them, regardless of your location in the UK. If you're ready to give up the misery of IT struggles, contact us today for more information!