Finding the perfect IT Support company for your Business
Your business will rely heavily on its IT system, regardless of how big or small you might be. There is no denying that everything you do will involve your IT system ranging from accessing systems to communicating and even sharing data, it is at the heart of everything we do. Therefore, if you are looking for a managed IT support company, it helps to understand what to look for.
How can you ensure you’re choosing the best IT support team for your business?
The right IT support company will provide outsourced IT support services for business needs that matter to you. As a result, it can help to understand what you should look for when searching for IT support. So, in this article, we are going to cover the steps you need to follow in order to make the right decision based on your needs.
Research IT Support company by niche
Businesses across all industries will need the assistance of a managed IT support company. However, some IT companies only specialise in certain industries so you need to make sure that they have the ability to operate in your industry. This will enable them to deal with your specific problems and manage your systems in line with your industry and any regulations. Furthermore, they might also be able to implement strategies that really make a difference.
Consider the size of prospective IT support company
The reality is that you need an IT support company that can work with you and the size of your business. You don’t want a company that is too small and therefore, does not have the right resources or staff to provide assistance. On the flip side, if you are a small business and opt for a large company that works with large clients, you might find that you no longer have the support you need because they might see you as too small which means the level of service could drop.
Understand what's included in the SLA
You will need to have clarity when it comes to understanding what you are going to get as part of the service that they offer. Will they be available 24/7? How long do they take to respond to problems? A reputable IT company will provide you with the time they take to deal with problems and they will also make it clear how they will communicate too.
Furthermore, you should be aware of the full list of services as laid out in their Service Level Agreement (SLA). You should make sure that they have the scope to cater for your needs and that they have the right packages to fit your requirements too.
Request for Client Testimonials
IT support service providers in UK that have a good reputation will ensure that you are made aware of that. So, to ensure you fully understand how the company meets the needs of their clients, you can ask to see client testimonials. They might have them readily available on their website but you can always ask for more and you could even ask to speak with clients. If they are a transparent company that operates with honesty and transparency, they won’t have any problem in providing you with the information you require.
Your chosen IT support company is going to want to provide as much support as possible remotely, which is fine given the technology that is available to them. However, what is the use in choosing a company that is located across the other side of the country? To begin with, you will want to meet them as soon as possible to determine what they are like and what they offer and you will need follow-up meetings.
In addition to this, there might be instances where they might need to visit your premises to solve a problem that they cannot fix remotely. These instances are few and far between but having them close at hand will mean that they can get to you quickly if they need to.
Discuss with the Team in person
Wherever possible, you should attempt to meet the team in person. If you cannot do this then ask if it is possible to do it over a video call. The aim is to get a feel for what they are like as a team and how they communicate. You will also be able to get a feel for how they answer your question and whether they pay attention to detail. Furthermore, you can also ask them questions to see how they answer as that is a good way of working out whether they are right for you.
Ensure your IT partner is adaptable
The IT support company you choose will need to be adaptable because they need to move with your business and understand your needs. If you need to grow, then they should be able to scale up with you and they should be able to understand what is expected of them should your needs change. In addition to this, they should also keep up-to-speed with the latest technology as this will ensure your business is future-proof.
Choosing the best IT support company for your business
Choosing the best IT support company for your business is a big decision but if you follow the steps above, then you can get it right. The aim is to carry out the right level of research and learn about the company and team so you feel comfortable with them. You might have to put in more work to find out whether they are the right fit but in doing so, it will help you to make a decision on who is right for you and who isn’t. The last thing you want to do is find a company that cannot meet your needs which gives you more of a reason to get it right the first time.