Whether you are looking for additional support for your in-house team or you simply require IT support in Oxford to help grow your business, it makes sense to ask the right questions before making a decision on the company you choose. It’s a big decision that could prove costly if you get it wrong, so we are going to help you by giving you six questions that you need to ask.
What is IT Support in Oxford?
If you are wondering what IT support in Oxford is then it can be anything you want it to be. A reliable and reputable IT company will have the scope and the experience to provide a range of services to support your business needs, regardless of how big or small they might be.
What do Managed IT Services in Oxford do?
Managed IT support in Oxford are wide and varied but each service is designed to provide the support you require. This means that it can cover anything from remote working to back up and recovery as well as web security and patching and monitoring. The aim is to provide your business with the support it requires to operate more effectively and efficiently.
What services does Inflection Point provide?
IT Support in Oxford from Inflection Point provides a wide range of services and this includes Managed IT services, IT Support, Telecoms Services, Cyber Security Services, Cloud Services and Digital Innovation Services. There are many reasons why a business might require support and Inflection Point ensures that the services it provides are designed to fit the needs of every business.
6 Key Questions to ask your IT Support in Oxford service provider
Take a look at these six questions and see how they can help you find the right IT company and support.
1 – How many people are in your team?
It’s especially important to understand how big the team is and whether it has the IT resources to support your needs. It is easy for an IT support in Oxford company to make it appear as though they are larger than what they are, so it helps to make sure you are clear about the size of their team.
2 – How will you handle any required data migration?
When you switch to a managed service provider providing IT support in Oxford, it doesn’t necessarily mean that you will have data migration included. You need to make sure that the company you choose can handle the migration and do so securely, as this will ensure that your data remains secure.
3 – Do you have SLAs to support your response times?
Service Level Agreements are an important element of IT support. When you have an SLA in place, this will give you confidence in the service that you will be receiving. This means that the company you choose will agree to respond to issues in a certain timeframe and the more serious the issue, the faster they should respond. So, go through the SLAs with your providers and make sure that you have the right agreement in place.
4 – Are you partnered with any other companies?
It is fairly rare to find an IT company that takes care of everything, so they form partnerships with other companies and providers to take care of some of the services they offer. If they have partnerships with highly-regarded companies, it can mean that you might be able to take advantage of other services that you might not have thought about previously. So, it is definitely worth asking this question.
5 – What don’t you cover or provide?
Sure, it helps to know what your chosen provider offers and what they can cover but it also helps to know what they don’t offer. If you fail to find this out then you could find yourself spending more money further down the line. The aim is to obtain complete clarity so you know what you have to plan for and to help avoid any unwanted costs at a later date.
6 – How can you help my business thrive?
This is important because your chosen provider is there to help your business do more and meet its goals. This means that your business will be able to do more, attract more clients and grow. Therefore, you need to determine whether your provider has the ability to scale up when your business grows and whether they can move with you.
Need an MSP that answers all the 6 questions above?
If you are looking for an MSP that can easily answer all of the questions above and provide your business the right IT support in Oxford then look no further than Inflection Point. We’re a company with expertise and experience while we provide a wide range of IT managed services and IT support services that are certain to meet your needs. All it takes is to get in touch with us and give us the chance to show you what we can do for you.